VEX Stands are Backed by a 3-Year Warranty.
VEX is dedicated to producing the highest quality stands and accessories. We back up that commitment with a 3 year Warranty on any manufacturing defects in material and workmanship. This warranty applies to the original owner and requires proof of purchase. Our warranty entitles the original owner repair or replacement of the product, or replacement with a comparable product of similar value and condition at our discretion. This warranty is limited to VEX products only and excludes loss of personal property, loss of use, accidental damage, misuse, or normal wear and tear.
Need to file a warranty claim?
Damage not Covered – The VEX warranty coverage is limited to manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage.
Moving Parts – The VEX warranty covers moving parts that are subject to regular wear and tear, including but not limited to zippers, retractable handles, and wheels, for one year from the point of purchase.
Shipping Damage – The VEX warranty does not cover damage caused by Shipping or freight company mishandling. Should the carrier damage your product, a claim should immediately be filed with the carrier. Most carriers offer insurance against loss or damage.
Discontinued Items – The VEX warranty supports parts and replacement of discontinued products for one year from the point that the product is no longer commercially available from VEX or from one year from the original purchase, which ever date is later. After one year the product is out of its life cycle and no longer warrantied.
Procedure for Warranty Claim – Warranty Claimants will be required to provide a copy of their original receipt as proof of purchase along with photos of the defect. Defective items will be shipped to VEX 11430 N. Cave Creek Rd. Phoenix, Arizona 85020. All inbound shipping will be the customer’s responsibility including, but not limited to, the cost of packaging, shipping and applicable taxes. Upon receipt, your product will be inspected by one of our VEX Technicians. The VEX Technician will determine whether or not the problem is covered by The VEX warranty. Assuming the warranty applies, the customer will be notified as to whether the VEX product will be repaired or replaced. Replacement product will be of equal, or better condition compared to the customer’ product. Any such repair or replacement will be at VEX’s sole expense, including any costs required to return the repaired or replacement product. If the product must be replaced and the product is no longer available (within one year of its discontinuation) VEX will substitute the defective item for a comparable VEX product. If it is deemed that the warranty does not apply due to the exclusions listed above, the customer will be contacted by VEX to determine an appropriate resolution.
This warranty is subject to change and can be modified at VEX LLC. discretion.